Sales Consultant, Retail Sales, Molton Brown


Position summary


To contribute to store sales and profit through demonstrating excellent customer service, selling skills, product knowledge and team work; and through acting as a brand ambassador, supporting the brand values.

Evaluation Factors Detail

Essential Job responsibilities


















Sales and profit

  • Personally contribute to the achievement of sales targets and store KPI’s by delivery on individual targets


Customer service excellence

  • Deliver excellent selling and service skills by consistently following A Blend That Works
  • Ensure all customers receive a high standard of customer service
  • Personally contribute to excellent mystery shop results in order to achieve the company target of 85%


Product knowledge

  • Demonstrate an in depth  and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc
  • Attend product training and any subsequent refresher training offered


Store environment

  • Actively contribute to the consistent delivery of housekeeping and high presentation standards throughout the store
  • Maintain excellent retail and VM standards in all areas i.e. sales floor, stock maintenance and handling and the stock room
  • Ensure window displays are kept clean and attractively displayed
  • Be vigilant at all times to ensure stock loss is minimised and to contribute to store stock takes


Policy adherence

  • To ensure adherence to all policies and procedures including loss prevention, security, stock handling, health & safety etc
  • Contribute to the health and safety of others and yourself by following safe working practises
  • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are followed



Education and Experience


Previous retail and beauty experience desirable

Team player

Flexibility in working arrangements

Ability to travel within reasonable distance if required


Success Factors



Demonstrates a natural affinity and passion for the brand

Embraces the Molton Brown and KAO way values

Represents the Molton Brown brand through high standards of personal grooming in accordance with the guidelines



Creates and introduces ideas



Responsible for own behaviour and actions under supervision

Treats others with respect and fairness

Behaves lawfully and ethically

Adheres to work schedule inclusive of time and attendance


Consumer Driven

Always places the Molton Brown customer as first priority

Provides a high level of customer service



Always seeks to fully understand the customer and their needs



Core Competences

Works well as part of a team and support colleagues

Always respects diversity

Is confident and enthusiastic

Communicates effectively with others

To apply – Email [email protected] or hand your CV into store