Services & Facilities

From free Wi-Fi to disabled toilets, here at The Glades we have a wide range of services and facilities designed to make sure your visit is stress-free and enjoyable.


During your shopping trip, you can enjoy free Wifi.


In case of an accident or emergency, you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.


Our conveniently located toilets can be found:

  • On the upper mall by H&M
  • On the lower mall by Boots
  • On CP2 level, opposite Shopmobility
  • All toilets have some enlarged cubicles to accommodate a pushchair


You can find cash dispensers in the following locations:

  • Lower mall opposite Laser Clinic UK
  • Lower mall opposite next to Lavisa
  • Upper mall next to the Customer Service desk


We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these above the Central Atrium on car park level 2, on the Upper Mall by H&M and on the Lower Mall by Boots.

Our Changing Places toilet can be found on the Lower Mall by Boots and includes the following features:

  • Bench – Height Adjustable, Adult Sized, Free Standing
  • Hoist – Ceiling
  • Peninsular Toilet
  • Non-Slip Floor
  • Floor Space (sq. m) – 12
  • Emergency Alarm
  • Privacy Screen
  • Paper Roll

Please note that to use the hoist you will need to bring your own sling.


For any Lost & Found enquiries, please call 020 8313 9292.


We have 64 spaces reserved especially for disabled shoppers spread over all floors of our multi-storey car park located by our lift lobbies.

Blue badge holders can park up to 4 hours for free, to register please visit the Guest Service desk on the upper mall near M&S.

The blue badge holder must be present with their blue badge and car park ticket at the above locations in order to receive 4 hours of free parking.

Blue Badge holders who travel without their wheelchair or motor scooter and wish to hire one from us can park in reserved spaces outside Shopmobility, located on Level 2 of the carpark, Orange zone D.


For more information, please visit our Shopmobility page here.


The Guest Services Desk can be found on the Upper Mall.

Hidden Disabilities Sunflower Scheme

The Glades are proud to support the Hidden Disabilities Sunflower Lanyard Scheme; you can collect your free lanyard from either the Guest Services Desk or Shopmobility.

Not all disabilities are visible – some are hidden and not immediately obvious, such as learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. Living with a hidden disability can make daily life more demanding for many people, but it can be difficult for others to identify, acknowledge or understand the challenges you face.

Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you that you may need additional support, help, or a little more time. Find out more about the Hidden Disabilities Sunflower Lanyard scheme here.