Services & Facilities

From free Wi-Fi to disabled toilets, here at The Glades we have a wide range of services and facilities designed to make sure your visit is stress-free and enjoyable.


Stay connected wherever you are! Here at The Glades we offer FREE Wi-Fi to all shoppers. Make sure you sign up as soon as you get to the centre to start surfing.


In case of an accident or emergency you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.


  • High Street Atrium (Opposite the Disney Store)
  • Queen’s Gardens Atrium (Near Debenhams)
  • Central Atrium (opposite O2)
  • White Hart Slip Atrium (Near Boots)


Our conveniently located toilets can be found:

  • On the upper mall by H&M
  • On the lower mall by Boots
  • On car park level 2 – accessible on the lower mall by the lifts opposite Marks & Spencer or via the lifts and escalators next to Cafe Giardino on the upper mall.
  • All toilets have some enlarged cubicles to accommodate a pushchair


Here at The Glades we understand the needs of our disabled customers. We constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.


You can find cash dispensers in the following locations:

  • Lower mall opposite Build a Bear
  • Lower mall opposite the Disney Store
  • Upper mall next to the Customer Service desk


We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these above the Central Atrium on car park level 2, on the Upper Mall by H&M and on the Lower Mall by Boots.

Our Changing Places toilet can be found on the Lower Mall by Boots and includes the following features:

  • Bench – Height Adjustable, Adult Sized, Free Standing
  • Hoist – Ceiling
  • Peninsular Toilet
  • Non Slip Floor
  • Floor Space (sq. m) – 12
  • Emergency Alarm
  • Privacy Screen
  • Paper Roll

Please note that to use the hoist you will need to bring your own sling.


We have 64 designated parking spaces spread over both floors of our multi-story car park. Most are sites within easy reach of the main entrances. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.

An extra wide parking space is allocated to you and if you are registered disabled you are allowed 4 hours of FREE car parking; simply show your blue badge to our Shopmobility staff who will arrange to validate your parking ticket.


The Glades has a dedicated Shopmobility Centre. You can access our new Shopmobility home via car park level 2 Orange, location D. Wheelchairs and other mobility options are available for hire and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of wheelchairs and powered scooters.

For more information on our Shopmobility service, or to book in advance, please call 0208 466 8899.

Please note:- Shopmobility hire services are payable by card only. Deposits can be left in cash.

Opening hours:

Monday – Wed 9am – 7pm
Thursday 9am – 9pm
Friday & Saturday 9am – 7pm
Sunday 11am – 5pm
Bank Holidays 10am – 5pm

Equipment must be returned 30 mins prior to closing time.

*Customers will be required to leave a £20 deposit and to present 2 forms of ID, one to be a photo ID and one to be a recent utility bill/bank statement showing your current address. Customers will also be asked to complete a disclaimer form when hiring equipment. Please contact a member of the team on 020 8466 8899 for details of which forms of identification are accepted.

**Please note, these times don’t include holiday opening hours. Please speak to one of our staff members about availability during Bank Holidays. A pre-booked hire can only be held for 1 hour after the original start time so please don’t be late.


Music in the centre

Our music currently plays Sunday – Friday 8am – 11am and 3pm – close.

On Saturdays we play music from 3pm until close.