Services & Facilities
From free Wi-Fi to disabled toilets, here at The Glades we have a wide range of services and facilities designed to make sure your visit is stress-free and enjoyable.
During your shopping trip, you can enjoy free WiFi.
In case of an accident or emergency, you’ll be in safe hands. Our security staff are trained in first aid skills and will assist on request.
Our conveniently located toilets can be found:
- On the upper mall by H&M
- On the lower mall by Boots
- On CP2 level, opposite Shopmobility
- All toilets have some enlarged cubicles to accommodate a pushchair
Disabled Toilet Facilities
We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these above the Central Atrium on car park level 2, on the Upper Mall by H&M and on the Lower Mall by Boots.
Our Changing Places toilet can be found on the Lower Mall by Boots and includes the following features:
- Bench – Height Adjustable, Adult Sized, Free Standing
- Hoist – Ceiling
- Peninsular Toilet
- Non-Slip Floor
- Floor Space (sq. m) – 12
- Emergency Alarm
- Privacy Screen
- Paper Roll
Please note that to use the hoist you will need to bring your own sling.
Disabled Parking Spaces
We have 64 spaces reserved especially for disabled shoppers spread over all floors of our multi-storey car park located by our lift lobbies.
Blue badge holders can park up to 4 hours for free, to register please visit the Guest Service desk on the upper mall near M&S.
The blue badge holder must be present with their blue badge and car park ticket at the above locations in order to receive 4 hours of free parking.
Blue Badge holders who travel without their wheelchair or motor scooter and wish to hire one from us can park in reserved spaces outside Shopmobility, located on Level 2 of the carpark, Orange zone D. Please note that the Shopmobility service has temporarily moved to the Upper Mall, opposite Lush.
You can find cash dispensers in the following locations:
- Lower mall opposite Laser Clinic UK
- Lower mall next to Lovisa
- Upper mall next to the Customer Service desk
Lost & Found
For any Lost & Found enquiries, please call 020 8313 9292.
For more information, please visit our Shopmobility page here.
Guest Services Desk
The Guest Services desk can be found on the Upper Mall.
Hidden Disabilities Sunflower Scheme
The Glades are proud to support the Hidden Disabilities Sunflower Lanyard Scheme; you can collect your free lanyard from either the Guest Services Desk or Shopmobility.
Not all disabilities are visible – some are hidden and not immediately obvious, such as learning difficulties, mental health as well as mobility, speech, visual or hearing impairments. Living with a hidden disability can make daily life more demanding for many people, but it can be difficult for others to identify, acknowledge or understand the challenges you face.
Wearing the Hidden Disabilities Sunflower discreetly indicates to people around you that you may need additional support, help, or a little more time. Find out more about the Hidden Disabilities Sunflower Lanyard scheme here.
Our Amazon Lockers offer the perfect drop-off point to ensure you take delivery of your online orders securely. Located in the Central Atrium, Car Park Level 1, your items will be deposited safely in your own personal locker, allowing you to pick up your purchases at a time that suits you.
Any items you wish to return can also be left in your locker where they will be collected at an arranged time. The best bit is, there are no additional fees, making your shopping experience even easier at The Glades.
To access this service, simply proceed to the Amazon check-out, select locker as your delivery address. After receiving your pickup code, go to your chosen locker to collect your parcel. Simple.