Deputy Manager

White Stuff is a multi-channel brand with a strong heritage and values. Established in 1985 we have now grown to over 130 shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and home ware. Our original prints, intricate details and considered design touches reflect our personality and make us subtly distinctive.

We’re a sociable, talented and like-minded bunch here at White Stuff, proud to be part of such a great brand, and passionate about our customers. We believe people are at the heart of our business, so we’re committed to building and sustaining a sense of community and togetherness, where everyone feels like they’re part of something special. Creating responsibly is at the heart of everything we do and each of our Shops supports one of its local charities through the White Stuff Foundation.

Your role: Deputy Manager (permanent full time role)

Your manager: Shop Manager

Role Summary

The Deputy Manager position is a responsible for driving trade by leading our Shop teams. Maintaining a good understanding on all KPI’s and what the shop can do to improve or sustain performance. Always ensuring our customers with the best possible shopping experience; contributing to our aim to be leaders in sociable retail. This role is a key part of the management team and deputises for the Shop Manager, whenever required.

What You’ll Be Doing
Create Places
• Evaluates floor layout and Sales trends regularly, and takes appropriate action to ensure the shop floor is responding to commercial opportunity’s
• Works alongside the management team to ensure that the Product and Shop standards are excellent and maintained at all times
• Reviews customer feedback, and observes the team to ensure that they are making our customers feel welcome and at home at our shops. Is then able to suggests improvements where needed.
• Understands the commercial opportunity’s that their shop offers and maximises each of these to increase sales, also coaches the team to understand these opportunity’s.
• Works with the Shop Manager to ensure staff planning is effective to ensure that the right people are in the right places at the right times.

Create Products
• Using the tools provided to help develop the teams’ knowledge so they can suggest the right products and outfits for our customers
• Ensuring the team understand the features of our products; explaining these to our customers to support their styling and purchase decisions
• Reviews the delivery and replenishment operation to ensure that it is effective and commercial.
• Plays a key role in organising stock take and takes an active role to ensure an accurate reconciliation.

Create Conversations
• Motivates and inspires the team to achieve KPI performance through ensuring we are providing an amazing customer experience to all of our customers.
• Driving the team to have meaningful and memorable conversations with our customers, ensuring they are aware of each Customer’s behaviour to satisfy the customer’s needs
• Ensuring sales are maximised by encouraging the team to introduce customers to multichannel shopping through More Ways to Shop
• Encouraging the team to compile customer information and also identifies marketing opportunities to drive sales
• Dealing with customer queries and complaints in a positive manner to ensure that wherever possible our customers leave happy
• Actively seeks opportunity’s in the local area that could benefit the shop, eg local events

Create Together
• Working alongside the management team to create a positive team atmosphere in the shop which is focused on delivering results
• Playing a key part in setting team objectives to ensure the team are working together to achieve goals
• Using the tools provided to help develop all of the individuals in the team to reach their potential
• Is aware of succession planning to ensure that we are growing our own talent
• Works alongside Shop Manager to attract, recruit and retain high calibre team members
• Leads team briefs to ensure the team are set up with the knowledge and the motivation needed to achieve targets
• Encouraging the team to share local knowledge with our customers and teams; what’s on in the area?
• Planning and organising events, including playing a key role in Customer Event
• Being a point of contact for HQ in Shop Managers absence.

Create Responsibly
• Maintaining or building a strong relationship with the local charity partner, and share this passion with the team and our Customers
• Works alongside the Shop Manager to ensure that the shop is working within the budgets set
• Ensuring the Awareness of the Made for Change products and the positive impact this has
• Understanding our approach to Ethical Sourcing to be able to explain this to the team and our Customers
• Living our Values, making sure these are alive in the shop.

Please apply through the White Stuff website or in-store.