Retail Supervisor



Competitive Salary + Potential Bonus + Excellent Benefits
Full Time position available

Position summary

We’re looking for a proactive and commercially driven Retail Supervisor to join our Boutique in The Glades, Bromley. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for ‘In Home’ and ‘Out Of Home’ consumers.

A day in the life of a retail supervisor

  • Completing shop floor observations and providing feedback to the team in line with management support.
  • Utilizing customer experience and everyday coaching across the team.
  • Delivering a high standard of customer service.
  • Facilitating team training sessions.
  • Taking accountability for managing and resolving escalated complaints.
  • Monitoring and leading on internal control processes.
  • Leading on ad hoc audits.

 

If you take responsibility, show motivation, you can expect great opportunities with Nespresso.

What will make you successful?

Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist.

We’re looking for confident and charismatic individuals who can deliver exceptional customer service utilizing strong communication and interpersonal skills, as well as being able to demonstrate an ability to rapidly build strong, working relationships with your customer base and be happy to support where needed.

In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus and 5 weeks holiday plus bank holidays.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

To find out more about Nespresso please visit: www.nespresso.com

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

Right to work in the UK

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate must therefore be able to demonstrate their own right to work during the recruitment process without Nestlé sponsorship.

Please send your CV along with covering letter expressing why you would be the ideal candidate to:

Courteney.Speed@Nestle.com