Gift Card

Why choose a Gift Card from The Glades?

Endless choice!

You can use The Glades Gift Cards at more than 100 stores, restaurants and leisure facilities in centre.
Click here to purchase our Gift Card

Available from £5 to £1,000

Load the Gift Card with any amount from £5 to £1,000 and it can be used just like a debit card.

The cardholder will be able to use the card as many times as they like until the balance is exhausted (or blow it all in one exhilarating splurge!). The card will be valid for 12 months from the date of issue.

Flex-e-card offers a range of shipping options that you can select depending on the urgency, value, and number of gift cards in your order. For orders placed before 11am we will aim to ship on the same day (during busy periods dispatch times may be longer). Orders placed after 11am will be dispatched the following business day.

The cost and features of each shipping option are as follows:

Click & Collect (FREE)

Flex-e-Card’s Click and Collect service allows you to purchase your gift cards online and collect them from  the Guest Service desk on the upper mall near M&S in shopping centre. You can collect your card(s) from the centre at your convenience (please allow 24 hours from the time of your order before collection). The purchased gift card requires collection within twelve months of today’s date. Orders expire after twelve months and can no longer be collected. The gift card will be valid for twelve months from the date of collection at the selected shopping centre. Please note this service is not available at all shopping centres.  Please note limits apply for Click & Collect orders: maximum Gift Card basket value £200.

First Class Postage (£2.99)

During peak periods this can take up to 5 working days. There is no compensation and no proof of delivery will be sought by Royal Mail. This includes shipping of 1 card. Additional cards will be charged at an additional 50p per card.

Recorded Delivery (£3.99)

During peak periods this can take up to 5 working days. There is no compensation but a signature will be requested by Royal Mail as proof of delivery. This includes shipping of 1 card. Additional cards will be charged at an additional 50p per card.

Special Delivery (£8.49)

Royal Mail aim to deliver by 1pm the next working day. There is compensation of up to £500 and the package will be tracked and a signature requested by Royal Mail as proof of delivery. This includes shipping of 1 card. Additional cards will be charged at an additional 50p per card.

Courier service (£19.99)

Ideal for bulk or business shipping the package will be delivered the next business day. This includes shipping of up to 500 cards. An additional 500 cards can be delivered and will be charged at an additional £8.99. There is no compensation but the package is tracked and a signature will be requested by the courier service.

Important Information about shipping your order

Please note that Gift Cards and other products purchased from Flex-e-card using a credit or debit card will only be dispatched to the address registered with the payment card issuer unless the Send direct to recipient option is selected.

During the order process you will be provided with details of the delivery methods that are available for your order along with the costs of each method. Please read the information regarding each delivery method as the delivery charges will be different for each method and certain restrictions in the timing of deliveries and compensation will apply.

Looking for corporate gift ideas?

Shopping centre gift cards and vouchers, prepaid gift cards and prepaid debit cards make the perfect staff reward scheme or staff incentive. What better way to show your employees your appreciation or to promote your goods and services to customers?

Flex-e-card.com offer a fantastic range of gift cards to choose from and they all offer the freedom of choice to spend at an almost limitless selection of retailers. With over 60 shopping centres to choose from across the country, shopping centre gift cards and vouchers, prepaid gift cards and prepaid debit cards are available for a centre local to you or to the recipient of your gift.

As a business customer you may make payment using credit/debit card or by bank transfer. We manage the packing and fulfilment of your order and can even help out by enclosing your literature or personalised messages to the recipients. After placing your order our detailed account management screen provides you with order tracking facilities, a complete history of your purchases and the ability to reprint invoices on demand. You can also check the balance and activate any cards ordered online giving you the flexibility to order in bulk and distribute the gifts as you need to. We offer a range of shipping options that you can select depending on the urgency, value, and number of gift cards in your order. For orders placed before 11am we will aim to ship on the same day.

The Glades Gift Card FAQ

Where can I use my Gift Card?

You may use your The Glades Gift Card within participating retailers at the centre. All our stores and restaurants take the gift card with the exception of 3 Store, And Cut, EE, Caffé Nero, Clinton Cards and O2.

How do I use my Gift Card?

Simple! Firstly, sign the card on the reverse. Then present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the receipt. It’s always a good idea to check your balance before spending on the card.

Where can I check my Gift Card balance?

Online: Check your balance online

In person: Visit the customer service desk on the upper mall by Starbucks.

By phone: Flex-e-card customer services 0844 774 4277

By text: Text BAL(space) followed by your card number to 60030* e.g. BAL 6759261234123412


*A charge of 25p + standard network charges will apply, including responses to invalid card numbers. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd.

What do I do if I’ve lost my Gift Card?

If you lose your Gift Card or it is stolen or damaged please notify Flex-e-card immediately by telephoning Customer Services on 0844 774 4277. After you have notified us of the loss, theft or damage of your Gift Card and providing that we are able to identify your card and satisfy certain security checks, you will be able to collect a replacement card from the shopping centre according to instructions given to you by our customer support team. A cancellation and replacement fee of £5.95 per Gift Card will be deducted from the remaining balance on the Gift Card, or you may elect to pay the fee separately.

Gift Card T&Cs

Are there any charges?

There is no charge to obtain a The Glades Gift Card, however please note fees and charges do apply for certain services. As described in the terms and conditions, The Glades Gift Cards expire 12 months after issue. The exact expiry date of your Gift Card is shown on the receipt.

Does my Gift Card need to be activated?

If your Gift Card was purchased at a shopping centre it is already active. If it was purchased online it will require activation. Please follow the instructions provided in the shipping confirmation email. If you need any assistance with card activation please contact Customer Services on 0844 774 4277.

I have an intu gift card that was purchased before 27 January 2017 – can I still use it at The Glades?

Yes! The Glades is still accepting intu gift cards until the end of January 2018. From February 2018 onwards you will only be able to use The Glades’ gift cards in the centre.